Terms & Conditions

Bookings and Payments

We do not charge any booking fee but in order to secure your place on a tour, we require credit card details.  Nothing will be charged to your card until you meet your guides on the day of the tour*  and at this point you may choose an alternative method of payment.  We accept all major credit and debit cards and cash.

Cancellation Policy

We understand that people’s plans can change for various reasons at fairly short notice.  Keeping that in mind, any participant who cancels giving more than 24hrs notice will not be charged.

  • If bad weather has been forecast then the tour may be relocated.  All participants will be notified by phone at the earliest opportunity if any changes are made.
  • If the guides deem the weather a risk to the overall safety of tours at any location, then participants will be offered a chance to reschedule.
  • Any participant who arrives too late to join the tour, or who fails to show up at all will be charged the full amount.
  • Any participant under the influence of alcohol will not be permitted to commence the tour.  Full payment will be charged.
  • Pioneer Kayaking reserves the right to cancel or reschedule tours prior to departure for any reason.

* Any applicable cancellation fees will be charged to credit card.

Medical and Acceptance of Risk Forms

Each participant must read/fill out and sign both a medical and acceptance of risk form.  These forms will be handed out to you prior to commencement of the tour.

Acceptance of Risk + Medical Form